Privacy Policy
Personal data protection is of great importance to us and we want the process of processing your personal data to be completely open and transparent to you. Our privacy policy sets out how your personal data will be processed and protected.
Who is responsible for your personal data?
Aikido Club Budo-Morihei Yoshida is (hereinafter referred to as "we") the controller of the personal data you provide to us and is responsible for it under applicable data protection law.
Who has access to your data?
We never transfer, sell or exchange your data for marketing purposes to third parties. Data that is forwarded to third parties is used only to provide our services.
What is the legal basis for processing your data?
For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by law or is necessary for the conclusion of a contract and whether you are obliged to provide personal data, as well as what consequences are possible if you choose not to do so.
Where do we store your data?
The data we collect from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside the EEA. Any transfer of your personal data will be carried out in accordance with applicable laws.
For transfers outside the EEA, we will use the Standard Contractual Clauses and Privacy Shield for countries for which there is no adequate European Commission ruling.
What are your rights?
Right of access
You have the right to request information about the personal data we hold about you at any time. You can contact us, after which your personal data will be provided to you via email.
Right to portability
Where we process your personal data in an automated way on the basis of your consent or on the basis of an agreement, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This includes only the personal data you have provided to us.
Right of rectification
You have the right to request the correction of your personal data if it is incorrect, including the completion of incomplete personal data. If you have an account on the site, you can edit your personal data on your account page.
Right to erasure
You have the right to delete any personal data processed by us at any time, except in the following situations:
- you are currently in the process of communicating with a member of our staff to resolve an issue you have raised
- you have an open order that has not yet shipped or has been partially shipped
- you have an outstanding debt to us, regardless of payment method
- if you are suspected of abuse or have abused our services in the last four years
- Your debt has been sold to a third party in the last three years or one year for deceased customers
- Your credit application has been rejected in the last three months
- if you have made a purchase, we will retain your personal data in relation to your transaction in accordance with accounting rules.
Right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data on the basis of a legitimate interest. We will not continue to process your personal data unless it is demonstrated that there are compelling legal grounds for doing so which override your interests and rights or because of legal claims.
Right to object to direct marketing
You have the right to object to receiving marketing communications, including profiling and analytics for direct marketing purposes. You can opt-out of direct marketing in the following ways:
- by following the instructions in any communication sent for marketing purposes
- by editing the settings in your profile
Right to restriction
You have the right to request that we restrict the processing of your personal data in the following circumstances:
- if you object to the processing on the basis of legitimate interest, we will restrict the processing of the data pending the outcome of the verification of the legitimate grounds.
- if you claim that your data is inaccurate, we must restrict processing pending the outcome of the accuracy check.
- if the processing is unlawful, you may object to the erasure of your personal data and instead request a restriction on its use.
- if we no longer need the personal data but you need it to exercise or defend legal claims.
How can you enforce your rights?
We take data protection very seriously, which is why we have a customer service team that processes your requests in relation to the above rights. You can always contact them at office@sofia-aikido.com.
Data Protection Officer
We have appointed Data Protection Officers to ensure that your personal data is always handled in an open, fair and lawful manner. You can contact our Data Protection Officer at office@sofia-aikido.com.
Right to lodge a complaint with a supervisory authority
If you believe that we are processing your personal data in an incorrect way, you can contact us. You also have the right to lodge a complaint with a supervisory authority.
Updating our Privacy Policy
We may update our Privacy Policy. The latest version is always available on our website. We will communicate any material changes to the Privacy Policy, such as the purpose of the use of your personal data, the identity of the controller or your rights.
Online purchase
Why do we use your personal data?
We will use your personal data to manage the online shopping process on our website, processing your orders and returns of items through our online services and sending you notifications of delivery status or when problems occur with the delivery of your items.
We will use your personal data to manage your payments. We will also use your details to enable us to deal with complaints and warranty issues relating to products.
Your personal data is used to identify you, to validate the legal age for online shopping and to confirm your address with external partners.
What personal data do we process?
We will process the following categories of personal data:
- contact information such as name, address, email and phone number
- information and payment history
- credit information
- order information
Who has access to your personal data?
Your personal data that is forwarded to third parties is only used to provide the above services, for example to companies for validating your address, communication agencies for sending order confirmation, warehousing companies and suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identification and credit checks and collection agencies.
Please note that many of these companies have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary in order to perform the service of managing and delivering your order.
How long do we keep your data?
We will store your data as long as you have an active account on the website. After the account is closed, your data will be deleted. We will remove all personal data from orders created before 1825 days.
Direct Marketing
Why do we use your personal data?
We will use your personal data to send you special offers, information surveys and invitations via email, text messages, phone calls and regular mail.
To improve your website experience, we will send you relevant information, recommend products, remind you of items left in your shopping basket and provide you with personalised offers. All of these specialised services are based on your previous purchases, items you have clicked on and information you have sent us.
What personal data do we process?
We will process the following categories of personal data:
- contact information such as email address, phone number and postcode
- gender (if you choose to provide us with such information)
- what products and offers you clicked on
- shopping history
Who has access to your personal data?
Data that is transferred to third parties is used solely for the provision of the services mentioned above, for example to media agencies and technical providers for the distribution of marketing information in physical or digital format. We never transfer, sell or exchange your data for marketing purposes to third parties.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent to receive direct advertising and marketing information. With the exception of promotional material by post and catalogues, which will be sent to you on the basis of our legitimate interest.
Right to withdraw consent:
You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing. If you do so, we will not be able to send you further offers for direct marketing purposes or any other information based on your consent.
You can opt out of direct marketing in the following ways:
- by following the instructions in any communication sent for marketing purposes
- by editing the settings in your profile
How long do we keep your data?
We will retain your data provided for direct marketing until you withdraw your consent or delete your account.
My Profile
Why do we use your personal data?
We will use your personal data to create and manage your personal profile and to improve your experience on our website.
We'll provide you with your order history and full details of your orders, and you'll be able to set your account settings (including preferences for special offers and marketing messages). We will also provide you with easy ways to keep your information accurate and up to date, such as contact details and payment information. In addition, you will have the ability to save items in your shopping cart, as well as the ability to rate and review products you have purchased from us. In order to provide you with relevant item recommendations, we will process your navigation and browsing on our website, your shopping history and product reviews, as well as the data you have sent us via your account.
Who has access to your personal data?
The data that is forwarded to third parties is only used to provide the above services. To optimize our website, we use agencies and tools for product analysis and evaluation.
What is the legal basis for processing your personal data?
The processing of your personal data from your profile is based on the consent you give when creating your profile. The processing of your personal data in order to provide you with relevant product information is based on our legitimate interest.
Right to withdraw consent:
You have the right to withdraw your consent to the processing of your personal data at any time. If you do so, your account will cease to exist and we will not provide you with the above services.
How long do we keep your data?
We will store your data as long as you have an active account. You have the right to close your account at any time. If you choose to do so, your account will cease to exist and will be deemed inactive. We will retain your personal data where required to do so by law, or if there is an outstanding legal dispute. Once your account is terminated, your data will be deleted.
Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on our legitimate interest by contacting office@sofia-aikido.com. Your account will then be deleted and we will not be able to provide you with our services.
Customer Service
Why do we use your personal data?
We will use your personal data to manage your enquiries, to handle complaints and warranty issues about products, as well as issues relating to the provision of technical support via email, our chat function, by telephone or via social media. We may also contact you if there is a problem with your order.
What personal data do we process?
We will process any data you provide to us, including the following categories:
- contact information such as name, address, email and phone number
- date of birth
- payment information and payment history
- credit information
- order information
- any correspondence on a matter
Who has access to your personal data?
Data that is forwarded to third parties is used only for the provision of the above services.
How long do we keep your data?
We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. After 1825 days from the date of your last order, your account will be automatically deleted.
Right to object to processing on the basis of legitimate interest:
You have the right to object to the processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless it is demonstrated that there are compelling legal grounds for doing so which override your interests and rights or because of legal claims.
Development and improvement
Why do we use your personal data?
We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyse your data on a personal level and all processing will be done with pseudo-anonymous data. This includes carrying out analysis to make our services easier to use, such as changing the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems to increase security for our visitors and customers in general.
What personal data do we process?
We will process the following categories of personal data if you choose to provide it to us:
- customer number
- date of birth
- profile settings
- floor
- country
We will process the following categories of personal data if you have made a purchase:
- order history
- delivery information
- payment history
We will process the following categories of personal data relating to cookies:
- click history
- navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties is used solely for the provision of the above services. We use web traffic analysis companies to examine our customers' standard internet behaviour.
What is the legal basis for processing your personal data?
The processing of your personal data in order to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. After 1825 days from the date of your last order, your account will be automatically deleted.
Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on our legitimate interest by contacting office@sofia-aikido.com. Your account will then be deleted and we will not be able to provide you with our services.
Performance of legal obligations
Why do we use your personal data?
We will use your personal data to comply with the provisions of laws, court decisions and decisions of the authorities. This includes using your personal data to collect and verify accounting data and to comply with accounting rules.
How long do we keep your data?
We will retain your data for as long as is necessary to prevent and/or report potential fraud and other crime.
Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on our legitimate interest by contacting office@sofia-aikido.com. Your account will then be deleted and we will not be able to provide you with our services.
Cookies
What are cookies?
"A cookie is a small text file that is saved on your computer or mobile device and downloaded from it during subsequent visits. If you use our services, we assume that you agree to our use of cookies.
How do we use cookies?
We use persistent cookies to store your choices when working with different features on the website and your data in case you choose "Remember me" when logging in to your account.
We use session cookies when you browse products or to check if you are logged in. Once you close the browser this type of cookie is deleted.
We use third-party cookies to collect statistical and user data in a concise and individual form through analytics tools to optimize our site and present you with relevant marketing information.
Some third party cookies are set by services that are used on our pages and are not under our control. We also use third-party cookies that perform tracking from different pages so that we can direct you to other sites or channels.
What personal data do we process?
We will only associate your cookie ID with your personal data sent and collected in connection with your account if you are logged in.
Who has access to your personal data?
The data that is transferred to third parties is only used to provide you with the aforementioned services, such as an analysis tool to collect statistics and optimize our website to provide you with relevant information.
What is the legal basis for processing your personal data?
We will only associate your cookies with your personal data if you are logged into your account. If you are logged in, the legal basis is based on our legitimate interest.
How long do we keep your data?
We do not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all features.
More information about cookies, including how to manage them, can be found on the following website: http://www.allaboutcookies.org/manage-cookies/
Last updated on 30.01.2024.